Category Archives: Business

The Cost of Bad BehaviorHow Incivility Is Damaging Your Business and What to Do About It by Christine Pearson & Christine Porath

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“Two towering figures, Christine Pearson and Christine Porath, have now condensed their valuable finds in an agile and eminently readable book. I urge leaders of all stripes to spend a week reading it, reflecting on it, and then planning vital organizational culture changes accordingly.”
— P. M. Forni, professor, Johns Hopkins University, and author

“Want a plan of action to cut costs at your firm? You will find one in this book, which can save your business some serious dollars.”
— G. Richard Shell, Thomas Gerrity Professor, Wharton School of Business

A vitally important, profound, original, and timely book. Blessedly brief, poignant, and clearly written, this book offers concrete advice that can bolster not only the bottom line but also the lifeblood of any business.”
— Edward Hallowell, MD and author

“A highly readable and deeply insightful book.”
— Warren Christopher, former U.S. Secretary of State


“Successful Onboarding: Strategies to Unlock Hidden Value Within Your Organization” by Mark Stein, Lilith Christiansen

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“Bringing a new employee on board can be the start of a rewarding relationship or the beginning of a missed opportunity. This smart book can teach you how to make the most of each employee’s career starting on Day One.”
— Daniel H. Pink, author

“This book has the potential to change the way that we think about new hires and what is possible from the group. With the instruction provided, you can migrate onboarding from the administrative to the strategic, and deliver far greater value for your enterprise.”
— Betty Thompson, Senior Vice President, People Services, Booz Allen Hamilton

“People are a company’s most important asset. Successful Onboarding makes the case for the importance of effective onboarding in setting up employees for success.”
— Stephen Squeri, Group President, Global Services and Chief Information Officer, American Express Company


The Behavior BreakthroughLeading Your Organization to a New Competitive Advantageby Steve Jacobs

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The Behavior Breakthrough is an outstanding work and a must-read for every leader. The combination of behavioral concepts and models along with examples of real world application is exceptional. This book captures a body of knowledge that every person who wants to become a truly great leader must learn. The book is both practical and impactful. I applaud the team at CLG for compiling such a needed piece of leadership guidance. I wish this book would have been available at the beginning of my career.”
— John Kealey, CEO, Decision Lens, Inc.

The Behavior Breakthrough is a tremendous read that provides a very practical and doable behavior-focused approach to achieving improved results. This book provides the education and formula for leading successful change in an easy-to-understand way. For those who require actual proof points before buying in, like me, The Behavior Breakthrough specifies what companies have achieved—real value, quantifiable returns, and sustainable higher performance.”
— Pamela Monahan, Former VP Fortune 500 Client

The Behavior Breakthrough lays out the next generation of thinking on effective leadership in a world of accelerating change and competition. The authors unpack incredibly complex ideas into deceptively simple building blocks for game-changing leadership. Committed to getting new results from your team or business? Apply the wisdom contained in The Behavior Breakthrough.”
— Jennifer Ciccone, Vice President, Human Resources, Matthews International


A Slice of the PieHow to Build a Big Little Businessby Nick Sarillo

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A Slice of the Pie is more than just a great business story. It’s a testament to how a great culture can transform an ordinary company into something extraordinary.”
— Tony Hsieh, CEO of and New York Times Bestselling author

“There are only a few CEOs today who have the courage to put people before numbers, Nick Sarillo is one of those leaders. The best part is, his numbers are vastly better than everyone else’s. We can all learn a lot about how to treat people and how to run a business from Nick. Inspire on!”
— Simon Sinek, optimist and author

“We hear a lot of fancy talk about creating a transformative culture, but A Slice of the Pie offers tangible steps and processes any business can apply right now. Nick’s experience shows it’s possible for a new generation of leaders to make a difference while also turning a profit. I found Nick’s passion for human potential inspiring, and I’m sure readers in any industry will feel the same way.”
— Chip Conley, Founder of Joie de Vivre Hotels and author


World 3.0Global Prosperity and How to Achieve Itby Pankaj Ghemawat

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time Why the World Isn’t Getting Smaller — Rana Foroohar, Time Magazine

The-Economist-logo-300x168The case against globaloneyThe Economist

“In World 3.0, Pankaj Ghemawat provides a fresh look at cross-border integration and its implications. He demonstrates why integration and regulation must be seen as complementary. And he offers great recommendations that should inspire all stakeholders in times of major global challenges. A must-read.”
— Pascal Lamy, Director-General of the World Trade Organization (WTO)

This book deserves to be read widely. It establishes—through the type of clinical analysis on which Ghemawat has built his reputation as a global strategist—that the current world we live in is, at best, semiglobalized, and then proceeds to spell out the implications of such a world for individuals, businesses, and governments.”
— Ratan Tata, Chairman, Tata Group

“Pankaj Ghemawat has provided an impressive and comprehensive analysis of the world’s situation in times of globalization and strong economic and social imbalances. His book contributes to fostering the mind-set that will enable us to reshape this world in a sustainable way. If we believe in World 3.0, we will be able to build it.”
— Mohammed Yunus, founder of Grameen Bank and recipient of the Nobel Prize for Peace


Driving ExcellenceTransform Your Organization’s Culture — And Achieve Revolutionary Resultsby Mark Aesch

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“Reading this book, business owners, government officials, and shareholders alike will discover what can be accomplished when government actually runs on common sense and creativity.”
— Steve Forbes, CEO, Forbes Inc.

“Americans, take heart: The lessons offered in Driving Excellence will help corporate boards, Congressmen, and even our public schools dazzle us with their performance. The results that Aesch and his team have put up on the scoreboard make it clear our country can have a game plan for winning big again.”
— Lou Holtz, ESPN commentator and former Notre Dame head coach

“Watching the commitment to excellence that Aesch and his team have brought to balancing value to taxpayers with a quality service to their customers should give all of us hope for the future.”
— Mike Critelli, former CEO, Pitney Bowes, highlighted in Jim Collins’ classic leadership book “Good to Great”


No Man’s LandA Survival Manual for Growing Midsize Companiesby Doug Tatum

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“Tatum’s potent guide communicates the key ideas vividly with engaging stories and evocative writing, and will help leaders identify and survive a key phase in a company’s growth.”
— Publisher’s Weekly

“This is a really important book. Doug Tatum knows more about the subject, and has thought more deeply about it, than anyone else on the face of the earth. His book provides a ton of useful information for entrepreneurs who are in the middle of No Man’s Land, approaching it, or just wondering about it.”
— Bo Burlingham, editor at large, Inc. magazine

“This book has renewed my faith that the end-game is worth the challenging journey. I’ll re- read and reference No Man’s Land…”
— Skeeter McCorkle, president, McCorkle Nurseries


The End of BigHow the Internet Makes David the New Goliathby Nicco Mele

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“A genuine, historic glimpse into real changes wrought by the Internet.”
— Kirkus Review

“Anyone who is not asleep is unsettled by the speed and sweep of technological change, as it upends our workplace, our institutions, leisure, culture, individual and communal behavior. To comprehend the awesome changes we have and will experience, the opportunities and the pitfalls, Nicco Mele’s The End of Big is a clear-eyed, compellingly written account bursting with vivid anecdotes and analysis.”
— Ken Auletta, New Yorker writer and author

“An important read for anyone curious about what the future might look like…The End of Big is hitting many aspects of our lives. And Mele makes us seriously think about the world we live in today and, more importantly, how we’d like to live in it tomorrow.”
— Fortune

“Technology is redefining every aspect of existence – at work, at home, in the community, and in our private lives. Nicco Mele’s The End of Big will help you chart a path forward that fits with your values, your world.”
—Stew Friedman, Practice Professor of Management, The Wharton School

“If you’d like to better understand the rapid societal changes that technology has wrought, The End of Big is an indispensable guide. Nicco Mele provides an erudite yet supremely accessible look at how politics, media, business, and almost every facet of modern life has been transformed by the digital revolution – and prepares readers to make better choices and become more informed citizens.”
— Dorie Clark, author


It’s All About the Guest Exceeding Expectations in Business and in Life, the Davio’s Wayby Steve DiFillippo

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Anyone seriously considering entering the restaurant or hospitality business would do well to spend some time with DiFillippo’s entertaining and insightful book.”
— Publishers Weekly (Starred Review)

“Exceeding expectations is what he does best. I am sure people will enjoy this book as much as their experience at one of Steve’s restaurants.”
— Tom Brady, NFL Quarterback

“Steve is an amazing restaurateur and, with IAATG, he generously shares some of the secrets to his success. A fun read for anyone interested in the business, passionate about food, or just curious how life’s lessons present themselves in some unexpected places.”
— Ming Tsai, chef/restaurateur

This is the best business book that I have read since Tom Peters’ In Search of Excellence. I believe that we are all in a service industry and this book is a must read — it’s quick, easy and funny. There are also a few great recipes!
— Herb Chambers, one of America’s largest automotive retailers

“It is a fun read, with a huge soul and some pretty darn good life lessons.”
— edibleBoston


The Cleveland Clinic Way Lessons in Excellence from One of the World’s Leading Health Care Organizations by Toby Cosgrove, M.D.

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“A brilliant doctor and leader lays out practical and thought-provoking prescriptions for America’s healthcare future. A must-read.”
— Jack Welch, former Chairman and CEO of General Electric Company

The Cleveland Clinic Way is what the healthcare system in this country needs: honesty about the challenges, optimism about our ability to address them, and a focus on solutions. A must-read for healthcare leaders, it’s written in clear, inclusive language that makes it just as valuable for the rest of us.”
— John Chambers, Chairman and CEO of Cisco

“A pioneer in American healthcare, Toby Cosgrove shows just how the diligence and innovative thinking behind Cleveland Clinic has helped solve fundamental problems most other places barely touch. There are lessons here for everyone–patient, physician, and policymaker alike.”
— Atul Gawande, MD, professor at Harvard Medical School and bestselling author of The Checklist Manifesto

“Toby Cosgrove frames the eight important trends that will transform the U.S. healthcare system. The Cleveland Clinic Way is a good road map for those who want to make the U.S. healthcare system better.”
— Jeffrey Immelt, Chairman and CEO of General Electric Company