It’s All About the Guest Exceeding Expectations in Business and in Life, the Davio’s Wayby Steve DiFillippo

By September 16, 2014 Business No Comments

Anyone seriously considering entering the restaurant or hospitality business would do well to spend some time with DiFillippo’s entertaining and insightful book.”
— Publishers Weekly (Starred Review)

“Exceeding expectations is what he does best. I am sure people will enjoy this book as much as their experience at one of Steve’s restaurants.”
— Tom Brady, NFL Quarterback

“Steve is an amazing restaurateur and, with IAATG, he generously shares some of the secrets to his success. A fun read for anyone interested in the business, passionate about food, or just curious how life’s lessons present themselves in some unexpected places.”
— Ming Tsai, chef/restaurateur

This is the best business book that I have read since Tom Peters’ In Search of Excellence. I believe that we are all in a service industry and this book is a must read — it’s quick, easy and funny. There are also a few great recipes!
— Herb Chambers, one of America’s largest automotive retailers

“It is a fun read, with a huge soul and some pretty darn good life lessons.”
— edibleBoston